What an amazing thing to build buyer confidence!
Yamaha said:CUSTOMER’S RESPONSIBILITY: Under the terms of this limited warranty, the original owner of the Covered Vehicle will be responsible for ensuring that the Covered Vehicle is properly operated, maintained, and stored as specified in the applicable Owner’s Manual.
The owner of the Covered Vehicle shall give notice to an authorized Yamaha dealer of any and all apparent defects within ten (10) days of discovery and make the vehicle available for inspection and/or repairs. If requested, the owner of the covered vehicle must provide all service and purchase receipts as proof (receipts must be printed, not hand written, and specify clearly and unambiguously the Dealer name and address, date of service/purchase, showing all maintenance specified in the applicable Owner’s Manual has been performed.
In the event an apparent defect is discovered, protect the Covered Vehicle to prevent further damage (continued operation of the Covered Vehicle may result in damage that may not be covered by this limited warranty).
EXCLUSIONS from this Warranty shall include:
1. Improper use in an application other than that for which the manufacturer intended (as noted in the owner’s manual), including exceeding the vehicle’s maximum load and towing limits.
2. Rental, commercial, corporate, and business operation and use.
3. Competition or racing use.
4. Abnormal strain, neglect, or abuse, including clutch overheating and submersion in water or mud.
5. Damage due to ingestion of water, snow, dirt, or other contaminants into the V-belt case.
6. Lack of proper maintenance and storage of the Covered Vehicle as described in the Owner’s Manual.
7. Alteration, modification, or use of the Covered Vehicle not recommended by Yamaha, including use of “non-stock” or modified parts.
8. Cost of labor for replacement of a defective part or accessory (other than the V-belt).
9. Replacement or service of the V-belt for routine maintenance, normal wear and tear, or due, wholly or in part, to any cause other than faulty workmanship or material from the factory.
10. Parts covered by the Yamaha Limited Warranty on the vehicle or by Yamaha Extended Service (Y.E.S.) coverage, or by any pending legal proceeding, recall, or other service campaign.
11. Issues arising under any circumstances outside of the limited scope provided herein.
12. Claims that Yamaha believes in good faith to be the result of: collision or other accident; theft; vandalism; riot; explosion; earthquake; lightning, freezing; internal or external fire; water or flood damage (including prior flood damage); negligent, reckless, knowing or intentional damage; improper service or maintenance, manufacturer defect other than the V belt, improper installation of any part, fluid contamination (i.e. coolant, fuel, water or foreign material) or the failure to keep the motor and engine coolant at levels prescribed for the Covered Vehicle.
13. Customers located outside of the contiguous United States and Alaska.
NO TRANSFER RIGHTS are provided under this Warranty. This V-Belt Limited Warranty is provided at no charge to the original registered owner and cannot be transferred to a subsequent owner.
I work with a friend that had the CanAm Outlander 1000 and he had to replace the belt 3 times in 5 years. He sold it and now has a Pioneer 1000So I know this isn't RMAX related but I had to post it. A good buddy of mine just bought this brand new 2021 Can Am 650 Outlander Max 2up less than 2 months ago and last week it shredded a belt already and left him stuck on the mountain. This machine is still under its factory warranty and it wouldn't cover the belt. He had to pay out of pocket for the repair. Do you believe that crap. He's a total wheeler guy and I almost had him talked into a new Grizz but he went with the Can Am. Bad choice I guess. LOL. IMO anyway. That aside I am amazed Can Am wouldn't stand behind their brand new machine. I felt bad for him but I still ask him if it smelt like CANNED HAM when the belt burnt.🤣 View attachment 91095
that's crazy.. i have a 650 outlander max xt, and i haven't had a single issue with it. granted i'm only at 800 miles on it. Friend went from a 450 with over 1000 miles on it to a 850, and that has over a 1000 miles on it, and still no belt issuesI work with a friend that had the CanAm Outlander 1000 and he had to replace the belt 3 times in 5 years. He sold it and now has a Pioneer 1000
Agreed , some may not ever get this type of relationship with a dealer. Could be a dealer is so big , that type of relationship is simply not possible due to being one person of thousands. In this case , I'd say good luck after warranty. A greedy dealer , will remain just that.I believe that Yamaha cares and nominally fair....but to a limited point and that depends on the advocate. Lawyers write the warranty language and they can probably get out of 90% of the claims if they wanted too, or at least get to court lol. This theme is about sales gimmicks imho. What your loyalty, Pohlhammer, seems to be based on is dealer/customer relationship. I understand your point and do not disagree with your perspective, but if the truth, the whole truth and nothing but the truth were known, you might have a different view of the dealer vs the factory. We never know when the hours for repair, of an out of warranty unit, is turned in on another unit, or maybe even a another manufacturer who is used to absorbing the costs. Rarely does anyone work for free. It sounds like you are a solid long-term player that gives repeat business to your dealer and you are loyal to him, so that is why he bends over backwards for you. Future sales. You have become a part of his 'family'. And admittedly you purchased that position. However, my local dealer gives no hint that he could be that kind of loyal player other than the smooth sales talk when you're purchasing. But when I get back into his shop, he is looking for my every nickel, and the Service Dept casting me to the mercy of the "regional factory rep". I am happy for you that you found such an opportunity, but propose that they are somewhat rare as you described. Sorry I did not mean to editorialize this subject as that is not my typical desire and will not debate it but just my $.02. BTW- if they include the Wet Clutch in that warranty now you really got something LOL!
We get about the same deal. If I remenber right it's even got a few more limitations. Still pretty much worthless and definitely not enough to sway anyone from running the oil of there choice. The engine must completely die "due to the failure of engine oil" for coverage.We get a 1 yr warranty up here, and not sure in the US, but up here Yamaha has a 20 yr, 160k km engine warranty if registering and using Yamalube.
Anyone swayed by either of these offers remember that Polaris used to have a lifetime belt warranty.Yamaha Canada said:QUALIFIED BREAKDOWN means: (1) the immediate and apparent total mechanical failure of a Covered Part to work as it was designed to work in normal services due to failure of the engine oil; and (2) the Qualified Product electrical, fuel, computer engine management, cooling, induction and exhaust systems are all working as designed and are not the cause of engine failure. A Qualified Breakdown does not include the reduction in operating performance due to lack of maintenance and/or wear and tear, including a reduction in engine compression due to worn rings or valves, or abnormal sounds such as “knocking,” “pinging” or “rattling” sounds when a breakdown has not occurred.
It is not a engine warranty AT ALL. It is a oil warranty.We get a 1 yr warranty up here, and not sure in the US, but up here Yamaha has a 20 yr, 160k km engine warranty if registering and using Yamalube.
Section A - Warranty
Subject to Section D, YAMAHA offers the following warranty coverage to the CUSTOMER:
20 YEARS | 160,000KM LIMITED ENGINE LUBRICATION WARRANTY
- Periods of warranty:
- Pleasure Use (including government use)
- The period of warranty shall be one year commencing on DELIVERY on all models purchased for pleasure or government use;
PEACE OF MIND FOR A LIFETIME
Your Yamaha does not have to be serviced by the dealer. If you prefer to complete the maintenance yourself you can utilize a Yamalube Oil Change Kit, just ensure you always keep your receipts!
I don't disagree. But I can guarantee you that Yamaha wouldn't put that out there if they didn't believe you couldn't get close to 10 years out of the belt.We been through this and the Yamaha lube warranty a few times before. They are only good as sales tools.